Commonwealth of Virginia
Motor Vehicle Dealer Board
2201 W. Broad Street
Richmond, Virginia 23220
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NEW Dealer Survey
As a new motor vehicle dealer in the Commonwealth of
Virginia, our office strives to assist you in getting your business up
and running. Please indicate how strongly you agree or disagree with the
statements below. At a minimum, please complete Section D. Thank you for
assisting us in improving our services to you! |
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Section A: Richmond Dealer Board Office Staff Contact
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| Did you have contact with any MVDB
Richmond office staff?
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Yes
No
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If yes, please continue with this section.
If no, please continue with Section B.
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| Richmond office staff members were knowledgeable and
demonstrated a willingness to offer assistance
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Richmond office staff members interacted in a personal and
professional manner. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Richmond office staff addressed my questions in a
satisfactory manner. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Richmond office staff processed my licenses/applications in
a timely fashion. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Richmond office staff addressed my telephone calls, letters,
and emails in a reasonable amount of time. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Section B: MVDB Field Representative Contact |
| Did you have contact with a MVDB Field Representative? |
Yes
No
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If yes, please continue with this section.
If no, please continue with Section C.
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| My MVDB Field Representative was knowledgeable and
demonstrated a willingness to assist with my specific needs and special
circumstances. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| My MVDB Field Representative interacted in a personal and
professional manner. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| My MVDB Field Representative was easily accessible when I
needed to make contact. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| The MVDB Dealer Manual provided to me by my Field
Representative contained helpful and thorough information. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| My dealership operations run smoothly do in part from
assistance provided by my MVDB Field Representative. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Section C: The MVDB Website
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| Have you been to the MVDB Website at www.mvdb.vipnet.org? |
Yes
No
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If yes, please continue with this section.
If no, please continue with Section D.
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| The web site was easy to use and well organized. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| The web site contained helpful services and contact
information. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| I would be willing to renew my license via the website. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Section D: In General
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| The Motor Vehicle Dealer Board makes it easy to give
suggestions or to make a complaint. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| My contact with Motor Vehicle Dealer Board personnel is
always pleasant. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| I consider services provided by the Motor Vehicle Dealer
Board valuable. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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| Overall, I am satisfied with my experience(s) with the Motor
Vehicle Dealer Board. |
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Strongly
Agree
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Agree
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Neutral
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Disagree
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Strongly
Disagree
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MVDB 29 9/2002 |
